Products & Sizing
Yes. All WERKVIS workwears are independently tested and certified to meet EN ISO 20471 and other European safety standards.
You can find detailed certification information and class ratings on each product page to ensure the product meets your workplace safety requirements.
All WERKVIS garments follow international sizing standards, though cut and fit may vary slightly between styles.
We recommend referring to the detailed size chart on each product page and comparing it with your body measurements (chest, waist, hips, height, etc.).
If you are between sizes, choose the smaller size for a closer fit or the larger size for a more relaxed fit.
If the size is still not perfect, there’s no need to worry! We offer convenient exchanges to help you find the right fit.
Yes. We encourage business customers to order samples for quality evaluation. For bulk or custom orders, please contact us to learn more about our sample policy.
WERKVIS products are made from durable, high-visibility fabrics designed to balance comfort with safety and performance in different work environments.
Most garments use polyester or poly-cotton blends, which are abrasion-resistant, colorfast, and retain their brightness and functionality even after multiple washes.
- To maintain the high visibility, color, and durability of your garments, machine wash at 40°C or below using mild detergent.
- Avoid bleach and fabric softeners, which can damage reflective materials.
- Do not tumble dry at high temperatures or iron directly on reflective areas.
- Proper care ensures your clothing continues to meet EN ISO 20471 safety standards.
Shipping & Delivery
We ship from our Frankfurt am Main, Germany warehouse, offering Standard and Express shipping. Shipping costs and delivery times depend on your address and order weight. You can view all available options and prices at checkout.
Occasionally, packages may be delayed, lost, or tracking information may not update. If your package has not arrived within 5–10 days, shows as lost, or the tracking hasn’t updated for a long period, please email support@werkvis.com with your order number.
We will assist you in checking with the carrier and resolving the issue as quickly as possible.
If your order has not yet shipped, please email support@werkvis.com with your order number to request an address change. Once the order has shipped, changes cannot be guaranteed.
You may try contacting your local carrier to intercept or redirect the package, though success is not guaranteed and extra fees may apply. If interception fails, the package will be returned to our warehouse, and we will contact you to resend it to the correct address.
For international orders, your country may charge customs duties, taxes, or fees. These are generally the responsibility of the recipient.
While we cannot predict exact amounts, we recommend checking your country’s import regulations before ordering. Our customer service is happy to assist if you have any questions.
Return & Refund Policy
We offer a 30-day return window from the date of delivery. Items should be unused, unworn, with original tags and packaging, and accompanied by a receipt or proof of purchase. To initiate a return, please contact marketing@werkvis.com.
Please inspect your items upon receipt. If they are defective, damaged, or incorrect, contact support@werkvis.com promptly.
We will review the issue and provide a suitable solution, such as a replacement, return, or refund, all at no extra cost to you.
To return an item, contact support@werkvis.com.
Once your return is approved, we’ll provide a return shipping label and instructions. Please do not send items back before contacting us, so we can process your return smoothly.
We currently do not offer direct exchanges. The fastest way is to return the original item following our return process, then place a new order for the desired size or color. Our customer service will happily guide you through the process to ensure it is simple and convenient.
If the return is due to our error (e.g., defective, damaged, or incorrect item), we will cover the return shipping cost.
In other cases, the return shipping cost is the customer’s responsibility.
EU customers enjoy a 14-day cooling-off period, allowing them to cancel or return an order for any reason.
