2. Important Notes

Delivery Time Calculation
Total delivery time includes order processing time (1–2 business days) plus shipping transit time.

Order Processing
All orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Free Shipping Promotions
We occasionally offer free shipping promotions. Please check our website announcements or subscribe to our newsletter for updates.

3. Delivery Destinations

We currently ship to the following regions:

• All EU member countries
• Non EU European countries, including the United Kingdom, Switzerland, Norway, and others

4. Duties, Taxes, and Customs Fees

EU Orders

All product prices include applicable VAT. The amount paid at checkout is the final price, with no additional taxes or fees.

Non EU European Orders

Product prices do not include import duties, taxes, or customs fees. These charges are the responsibility of the recipient and vary depending on the destination country.
The carrier will notify the recipient if payment is required for customs clearance.
We recommend contacting your local customs office for specific information.

5. Order Tracking and Delivery Updates

Once your order is shipped, you will receive an email with a tracking number. Tracking information may take 1–2 business days to update.

You may track your package through any standard tracking platform.
If tracking information has not updated for more than 3 business days, please contact customer service for assistance.

We recommend keeping your tracking number accessible for reference and checking updates regularly.

6. Order Processing and Modification Terms

Order Processing

Orders are processed in the sequence in which they are received and will ship within 1–2 business days.

Order Modifications

If you need to cancel or modify your order, you must contact customer service within 1 hour of placing the order.
Once the order enters the shipping process, it cannot be changed or cancelled.

7. Delivery Exceptions

To ensure smooth delivery, please provide accurate and complete shipping information.
If delivery fails due to any of the following reasons, additional shipping fees will apply for reshipment:

• Incorrect or incomplete address
• The courier is unable to reach the recipient
• The recipient fails to collect the package within the required time

We recommend double checking your shipping details and collecting your package promptly.

If you foresee any delivery issues, please contact us in advance: support@werkvis.com